Merriman River Group's Communication Services division blends the traditional live-caller call center with the recent advances in automated dialing and message delivery to provide customized services to any client, regardless of the size of that client's job or individual requirements. Whether you're a political candidate and want to deliver a recorded voice message to your entire constituency, or you're a market researcher who wants to recruit for a targeted, on-site focus group, or you represent a community with a need for a high-speed, self-activated emergency "reverse 911" system, we are prepared to accomodate you.
Most in-house "reverse-911" systems typically only have between 24-100 phone lines. Assuming a 20 second message, that equates to between 72 and 300 calls per minute -- and when you've got a message that needs to go out right away to a large population -- that's just not adequate. Merriman River Group's infrastructure allows for the dialing of thousands of simultaneous calls. This means you can reach large target audiences in a short time, greatly increasing efficiency for political calls and emergency/municipal notifications.Savings
In-house contact systems routinely run into the tens of thousands of dollars just to set up. Then you must pay hundreds of dollars per month for every block of 24 phone lines. By eliminating these overhead charges, Merriman River Group puts sophisticated technology within reach of even the smallest community, campaign, or client.Reliability
Merriman River Group's infrastructure features multiple levels of redundancy at multiple locations across the United States, providing our clients with extraordinary reliability. Additionally, we use only high-quality carriers to ensure your message is delivered in the highest sound quality possible.Technology: Blending the Old with the New
Merriman River Group is at the forefront of direct contact technology, and we can create customized campaigns for every need. Want to delivery a recorded political message -- but also give the callers a chance to press a button to be connected to a live agent for more information? Or even transfer the call to your campaign headquarters? It's all within reach. Integration between our automated system and our live agents is seamless.